Business studies

Class 12th

Chapter : Principles of management

Case Studies

Q1 In a school ABC Public School, there is a biometric device and employees need to punch while entering and leaving out of school. Every employee is paid remuneration according to the government scale and any increment in the salary by the government is also appropriated accordingly. There is a contract entered into with the employee according to which neither the employee nor the school can leave before a notice period of three months and they are employed for at least a period of one year. The school provides a letter of appreciation to the teacher performing in outstanding manner.

Identify and state the principles of management followed by the school by quoting the lines from the above paragraph.    (6)  

                                                                             

 Q:2 In a school, there is a leave application form to be filled by every employee and approval from the Principal is to be taken before taking leave from the school. There is a leave policy and a teacher can take eight leaves during a year.

The teachers working here belong to different castes and religion and every employee working on the same post and has same experience is paid an equivalent salary. The exam , CBSE, Timetable, bus duty related instructions are given to the teachers by specified head only. The formal line of communication requires here that the subject teachers must report to the subject coordinators who in turn has to report to the incharge and finally the incharge has to report to the Principal.

Identify and state the principles of management followed in the school by quoting lines from the above paragraph.   (6)

Q:3 One time there developed a dispute between Harbhajan Singh and Andrew Symonds in the game of cricket during a series between India and Australia. The issue was that Andrew charged Harbhajan of a racial abuse. India was on a loosing side that time. The entire Indian team backed Harbhajan Singh and fought hand in hand causing Harbhajan out of the charge and lifting the spirit of the team so high that India went on to win the series.

i)             Identify the principle of management in the above case study.

ii)            Explain the principle.

Q4. An employee of Tata Group is entrusted with confidential information like restructuring plans, raising finances, information on profits, earnings and dividends. However he is not required to use information not available to investing public. In Tata Beverage group, human resources, communication  ,IT ,finance, production, procurement and research are handled at global level.Global executive office is situated at London which takes care of these functions.Sales and Marketing operations are handled from six regions:South America,U.S.A.,South Asia,Africa,U.K.,Canada.Tata Group also has come up with Tata Innovista to award teams that come up with best innovations.

Identify three principles of management being followed here.Justify your answer.

Q5. Nutan Tiffin Box service was started in Mumbai by Mumbai Dabbawalas. The Dabbawalas aim to provide prompt and efficient services by providing tasty homemade tiffin to all office goers at right time and place. The service is uninterrupted even on the days of bad weather, political unrest and social disturbances. Recently they have started online booking system through their website ‘mydabbawala.com’.The Dabbawalas operate in a group of 25-30 people along with a group leader. Each group teams up with other groups in order to deliver the tiffin on time. They are not transferred on frequent basis as they have to remember the addresses of their customers. They follow certain rules while doing trade- No alcohol during working hours; No leave without permission; Wearing of white cap & carrying ID cards during business hours.

 State any two principles of management given by Fayol from above paragraph

Q6. Voltechindia Ltd, is manufacturing LED bulbs to save electricity and running under heavy losses. To revive from losses, the management thought of shifting the unit to backward area where labour is available at the low cost .The management also asked workers to work overtime without any additional payment and promised to increase the wages of the workers after achieving the mission .State principle of management discussed above.

Q7 Identify the general principles of management violated, state the principle and give one advantage & one consequence of its violation:

Deepak & shikha are clerks & are paid Rs 20000 pm & Rs 15000 pm 
respectively. 

Q8 Identify the general principles of management violated, state the principle and give one advantage & one consequence of its violation:

Mohan, an employee receives contradictory instructions from three different 
managers to carry out a task. 
                              

Q9 Identify the general principles of management violated, state the principle and give one advantage & one consequence of its violation:

Prakash, a general manager, is always engaged in day to day operational 
activities & is unable to concentrate on core issues of the company. 


Q10 One of the Principles of scientific management emphasizes that to make the employees learn the 'best method' of production, training to workers is essential. It 
further emphasis that each person should be scientifically selected and the work assigned to the employees should suit physical, mental & intellectual capabilities.

a. Name and explain the principle of scientific management involved.


b. Name the technique of scientific management which is supports the above principle of scientific management.